So I have already discussed before how much I LOOOOVVVEEE the Poshmark app! (follow me here, use the code: BDKPP when signing up to receive a $5 credit) Such an easy way to sell the items in your closet that you are no longer using. It's also amazing that you are able to find items that you may have been looking for, for a fraction of the price! One of the brands that I love to look for on Poshmark, is Zara!
All of the purchase experiences that I have had have been amazing! I have acquired great items from amazing sellers. Super easy transactions, and happy customers are always key! It was a surprise to me when I encountered my first negative purchase :(
I had found a Zara handbag that I wanted to purchase from a seller. It was an adorable bag and the seller listed it as "never used". When I finally received the handbag, I was so disappointed! Right away you could tell that it had been used. there marks all over the bag, and when I opened it, their were receipts, hair, and other items still in the bag! I was immediately concerned about what I should do, and wondered If I could get my money back because I was so unsatisfied with my purchase.
I contacted Poshmark right away! What's great about Poshmark is that they do not release the payment to the seller until the item is received, inspected, and approved. After seeing that I was unhappy with my purchase, I went through the automated procedure that is set up. You give the reason as to why you want to return your item, and can take pictures to support your claim. It is then submitted to Poshmark for review. They literally got back with me in 2 hours! I was then given a label to return the item. In two days the seller received the item back.
I loved this system that Poshmark has in place. I never had to contact the seller directly, and Poshmark not only refunded my purchase amount, but the shipping costs as well! Just another reason why I love and stand by Poshmark, they always protect the seller and the customer!
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